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Business flow

This topic describes the business flow of the Tongyi Tingwu - General Service Insight Agent.

Business flow

① Collect recordings: Collect audio recordings of service procedures using devices such as outbound call systems, smart badges, work phones, and in-vehicle audio recorders.

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② Manage recordings: Identify the sales or customer service representative for each recording. Manage all recorded data centrally to simplify data uploads for API integration.

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③ Upload and analyze recordings: Activate and integrate the API of the Tongyi Tingwu - General Service Insight Agent. Upload the recordings to evaluate service quality. You can test the service online and review the analysis results in the console. After the configuration is complete, the sample code on the API Integration page of the console is automatically updated.

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④ Render results: Use the data returned by the API of the Tongyi Tingwu - General Service Insight Agent to render multi-dimensional data analytics results in your sales or customer service management system. The results include data dimensions such as single-service insight analysis, personnel service performance, and outlet business information.
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